Refund Policy for U of T St. George Residence Advisor
This site's housing reports are free. If you encounter an unexpected charge or an access problem, contact us so we can review it.
When we may review a refund request
- Unexpected charges
- Billing errors
- Technical delivery failure
- A report that could not be accessed because of a platform issue
Timing
Please contact us within 7 days of purchase if you believe there has been a billing or delivery problem.
We review legitimate issues case by case and aim to respond within a reasonable time.
Local consumer rights
Nothing in this policy removes or limits any rights you may have under applicable Canadian consumer protection law, including the Consumer Protection Act, 2002 (Ontario), where it applies.
Contact
utstgeorgehousing@learnloop.live
Include the purchase email address and the site subdomain when you write in.